❓ Frequently Asked Questions

We begin processing orders quickly to ensure timely shipping. If you need to make changes, please contact us as soon as possible. While we will do our best to accommodate requests, changes cannot be guaranteed once processing has begun.

Once your order ships, you will receive an email containing tracking information.

No. You may checkout as a guest or create an account for faster future purchases and order history access.

We currently ship throughout Canada and the United States.

Canada: 2–10 Business Days

United States: 4–14 Business Days

Delivery times may vary based on carrier and destination.

Free shipping promotions may be offered periodically. Current shipping offers will be displayed on the website.

We recommend selecting size based on your child's height rather than age. Please review our Size Guide before ordering.

We recommend sizing up if your child is between sizes or has a broader build.

Eligible items may be returned within 14 days of delivery. Items must be unworn, unwashed, and have original tags attached. Please see our Return & Refund Policy for full details.

Yes. For hygiene and safety reasons, the following items are final sale:

• Underwear
• Panties
• Boxers
• Bras
• Socks
• Hair Accessories
• Clearance Items
• Gift Cards

Our Princess Gift Experience transforms a dress into a magical gift package and may include:

• 👑 Tiara
• 🪄 Wand
• 💌 Personalized Princess Letter
• 🎁 Premium Gift Packaging

Availability and contents may vary by collection.

Yes. If the Princess Gift Experience is available for the selected product, you may include a personalized gift message during checkout if the option is available. Otherwise your Princess would receive a generic gift message from Princess Nora.

If an item is out of stock, simply enter your email address using the "Notify Me" button. We'll send you an email if the item becomes available again.

No. Back-in-stock notifications are separate from marketing subscriptions and will only be used to notify you about the selected product unless you separately opt into marketing communications.

Our products are designed for children and sourced from trusted manufacturing partners.

Some garments and accessories may contain decorative components such as bows, sequins, rhinestones, beads or clips.

Adult supervision is recommended for young children.

Please inspect garments and accessories regularly for signs of wear or damage.